Credit guide and privacy

CREDIT GUIDE

Finsure Finance & Insurance Pty Ltd is a licensed provider of credit assistance to assist you with finance under the National Consumer Credit Protection Act 2009 (”The Act”). This document provides you with information about us and our representative (”we, us, our”), with whom you are dealing and the services we provide.

1.  KEY INFORMATION

Australian Credit Licence holder

Finsure Finance and Insurance Pty Ltd (ACN 68153926)

Address

Level 27, 10 Carrington Street Sydney NSW 2000, Australia

Phone and e-mail

Deepak.aryal@rightonfhl.com.au 86643227

Australian Credit Licence number

384704

Internal Complaints Officer contact details

Complaints Manager complaints@finsure.com.au

External Dispute Resolution Scheme details

Australian Financial Complaints Authority

Website: www.afca.org.au Email: info@afca.org.au Telephone: 1800 931 678

In writing to: Australian Financial Complaints Authority, GPO   Box 3, Melbourne VIC 3001

2.  OUR CREDIT REPRESENTATIVES

We have appointed  a number  of Credit  Representatives  to provide  services to you. Details of the  Credit

Representative with whom you are dealing are:

Credit Representative’s name

Mr Deepak Aryal

Address

207/30 Campbell Street, Blacktown NSW 2148, Australia

Phone

86643227

E-mail

Deepak.aryal@rightonfhl.com.au

Credit Representative number

498068

External Dispute Resolution Scheme details

Australian Financial Complaints Authority

Website: www.afca.org.au Email: info@afca.org.au Telephone: 1800 931 678

In writing to: Australian Financial Complaints Authority,

GPO Box   3, Melbourne VIC 3001

The  Credit  Representative  (or  the  business  for  which  the  Credit  Representative  acts)  will  receive  the commissions referred to in Part 8 of this document below.

3.  OWNERSHIP

Finsure is ultimately owned by MA Financial Group Limited (ACN 142 008 428). We will only ever assist you with the credit product that we believe is best for you and your circumstances.  However, in the event that we introduce you to a loan from MA Financial Group Limited’s or any of its subsidiaries we will specifically disclose this ownership relationship to you again to ensure you understand  our relationship with them.

4.  PANEL LENDERS

We will provide you with information on a broad range of finance providers and loan products.  Once you have chosen a loan or lease that is suitable for you, we will assist in obtaining approval for the finance. We source finance products from a panel of finance providers. Our Current Top providers to which our Representatives introduced borrowers are:

NAB

FINSURE Loans PLUS Myloan Elect

St George

Honey Insurance

CBA

5.  INFORMATION WILL BE REQUIRED FROM  YOU

Before we suggest or assist you with entering into a loan (or lease) or increasing the credit limit of an existing loan, we must assess if that loan will be unsuitable for you. In order to do this, we will need to ask you a series of questions to make this assessment. This includes:

  making reasonable enquiries about your borrowing objectives and requirements;

  making reasonable enquiries about your financial situation; and

  taking reasonable steps to verify the details of your financial situation.

A  loan or increasing the  credit limit of an existing loan will be unsuitable if at the  time of making the assessment,  it is likely that you will be unable to repay the loan or lease or can afford to repay it only with substantial hardship; or the loan or lease does not meet your stated requirements or objectives.

If we provide you with credit assistance, we will provide you with a copy of our preliminary credit assessment that details how we considered the product we suggested.

6.  INFORMATION PROVIDED BY US

We do not provide financial or legal advice. It is important to understand  your legal obligations under  a proposed  loan or lease and the financial consequences  imposed by the debt. If you have any doubts, you should obtain independent financial and legal advice before you enter into any finance contract.

We do not make any representations about the current value of any real estate  you finance through us, or the future prospects of its value. You should always rely upon your own enquiries.

7.  FEES PAYABLE BY YOU

We may charge you for our services if you apply for a home loan, an investment property loan, a personal loan or a lease. If a fee is to be charged, this will be disclosed to you in a Credit Quote which will be provided to you before applying for finance.

You may need to pay fees to the finance provider as part of the application process. These will be detailed in a Credit Proposal Disclosure Document that we will provide to you before applying for finance.

8.  COMMISSIONS RECEIVED BY US

We may receive commissions from the finance provider that provides your loan or lease. These are not fees payable by you. Further details of the commission earned  by us will be provided in the Credit Proposal Disclosure Document that we will provide to you before applying for finance.

We may receive additional commissions or bonuses from finance providers relating to the volume of finance that we arrange. Such payments are dependent upon a number of factors and cannot be quantified at this point.

9.  COMMISSIONS AND FEES PAYABLE BY US

Referrals from a broad range of sources are sourced by us and our representatives. For example, we or our representatives may pay commissions or fees to call centre  companies, real estate  agents,  accountants, solicitors or other businesses for referring you to us. These are not fees payable by you. Any referral fee or commission paid in relation to your referral will be disclosed in the Credit Proposal Disclosure Document that will be given to you before applying for finance.

10. OUR INTERNAL DISPUTE RESOLUTION SCHEME

We hope that you are delighted with our services. However, if you have any complaints, you may contact our complaints manager who will aim to resolve your complaint within five business days.

If the complaint is going take longer than five business days, we will keep you updated on the progress and provide you a written response when our investigation is complete. This response will let you know the outcome of the investigation and the reasons for our decision.

11. OUR EXTERNAL DISPUTE RESOLUTION SCHEME

If you are not satisfied with the outcome of your complaint, or you have not heard from us within 30 days, you may refer the matter to the Australian Financial Complaints Authority (AFCA), an ASIC-approved External Dispute Resolution Scheme. External dispute resolution is a service provided at no cost to you, giving you access to an independent mechanism for the resolution of specific complaints or disputes.  AFCA’s contact details are included above.

12. PRIVACY DISCLOSURE STATEMENT

We are collecting personal and financial information about you to provide you with our broking services.

1.  The information you provide will be held by us and our Credit Representative.

2.  We may use credit information and any other information you provide to arrange or provide finance and other services. These include our Smart Select connection and comparison services.

3.  We may exchange the  information with the  following types of entities, some  of which are  located overseas:

 Persons who provide finance or other products to you, or to whom an application has been made for those products.

  Financial consultants, accountants, lawyers and advisers

 Any industry  body, tribunal,  court  or otherwise  in connection  with  any complaint  regarding  our services

  Any person where we are required by law to do so

 Any of our associates,  related  entities,  contractors  and outsourcing  partners  some  of which are located in the Philippines

 Persons  to  verify  the  information  you  have  provided,  such  as  your  employer,  accountant  or superannuation provider

  Any person considering acquiring an interest in our business or assets

  Any organisation providing online verification of your identity

4.  You may gain access to the personal information that we hold about you by contacting us. You can also contact us for a copy of our privacy policy. Our privacy policy contains information about how you may access or seek correction of the information we hold about you, how we manage that information and our complaints process. Our privacy policy is available from www.finsure.com.au.

If you do not provide the information we may be unable to assist in arranging finance or providing other services.

13. DO YOU HAVE ANY QUESTIONS?

If you have any questions about this Credit Guide or about any other aspect of our services, please do not hesitate to ask us at any time. We are here to assist you.

14. LENDER ACCREDITATIONS

At the time this document was generated,  I was accredited with the following Lenders:

AIA Financial Wellbeing

AMMF AMP Bank ANZ

ASCF

ASCF Commercial Bank of Melbourne Bank of Queensland Bank of Sydney BankSA

Bankwest

Better Choice Commercial Better Choice Home Loans Bluestone

CBA

Deposit Power FINSURE Loans PLUS FINSURE Thrive Firefighters Mutual Bank Firstmac

Great Southern Bank

Health Professionals Bank

Hejaz Islamic Credit Solutions

Honey Insurance

La Trobe Liberty FS MA Money

Macquarie Bank

ME Bank Myloan Elect MyState

NAB

NWC Finance ORDE Financial Pepper Money Prospa

Qudos Bank Resimac Prime Resimac Specialist Smart Select

St George

Suncorp

Teachers Mutual Bank

Ubank UniBank Westpac

Privacy Disclosure Statement and Consent

Privacy Disclosure Statement and Consent

We are collecting personal and financial information about you to provide you with our broking services.

1.  The information you provide will be held by us and Finsure Finance and Insurance (Australian Credit Licence

384704).

2.  You appoint us your agent to obtain your credit information from a credit reporting body on your behalf.

3.  We may use credit information and any other information you provide to arrange or provide finance and other services.

4.  We may exchange the information with the following types of entities

 Persons who provide finance or other products to you, or to whom  an application has been made for those products.

  Financial consultants, accountants, lawyers and advisers

  Any industry body,  tribunal, court  or otherwise in connection with any complaint regarding our services

  Any person where we are required by law to do so

  Any of our associates, related entities or contractors

  Your referees, such as your employer, to verify information you have provided

  Any person considering acquiring an interest in our business or assets

  Any organisation providing online verification of your identity

5.  You may gain access to the personal information that we hold about you by contacting us. A copy of our privacy policy can be obtained at www.finsure.com.au or by contacting us on (02) 9248  6900. Our privacy policy contains information about how you may access or seek correction of the information we hold about you, how

we manage that information and our complaints process.

If you do not provide the information we may be unable to assist in arranging finance or providing other services.

Applicant(s) Execution

Declaration and Acknowledgement

  You confirm that all information in this document has been recorded correctly.

  You can confirm that you have been provided with a Credit Guide.

 You agree that we may collect and use your personal information as specified in the Disclosure Statement above.

  You acknowledge that you have been informed about your risk insurance options.

Applicant 1  Applicant 2

Full Name  Full Name

Signature  Signature

Date  Date

PRIVACY DISCOLSURE AND DECLARATION  1  160512